PAYMENTS:

NOTE: We will soon be accepting American Express!

Anjelica's Boudoir currently accepts Visa & MasterCard online and by phone, all PayPal payments (see below), and United States Postal Service money orders. We no longer accept personal checks, cashier's checks and private company money orders. You will receive email confirmation when your payment is processed.

Once credit card information is entered and the continue button is clicked, payment is immediately processed. Customer cancelled orders are subject to a 5% fee to cover reversal charges.

Credit Card details are collected using a SSL secured server certified Hacker Safe and tested daily by ScanAlert.   

Your personal information is never shared with anyone!

Top of Page

SECURITY & PRIVACY POLICY:

Your privacy is extremely important to us at Anjelica's Boudoir. Any information obtained from this web site will not be shared nor distributed to anyone outside of Anjelica Productions, LLC.

The information we collect: The business information we collect such as your name, mailing address, email address, and phone numbers must be collected to fulfill your orders. Financial information such as your credit card number will be collected to complete your on-line transaction. Technical information such as your IP address and type of web browser may be collected when you visit our site. This information is anonymous and does not identify you personally but is helpful for improving the site for all users. When you visit our site, a "cookie" or small file may be placed on your computer to enable certain web site features.

Confidentiality and Security of Personal Information: All information submitted to us will be kept private and will NEVER be shared or distributed to anyone outside of Anjelica Productions, LLC. All information is stored on secure servers that are not accessible to unauthorized individuals. State-of-the-art firewalls and other security products and procedures protect these servers. Sensitive information such as credit card numbers is encrypted before being transmitted. Our web site contains links to other web sites. We are not responsible for privacy practices or the content of such web sites.

Top of Page

SHIPPING:

When you order online, shipping is automatically calculated upon check out. Shipping and handling is calculated as 5% of your order plus a flat shipping rate. This flat rate will remain the same regardless of how many items you order. A 6% sales tax applies for residents of Georgia.

For small numbers of light items, such as balloons or 1/2 oz. fragrance oils, please place your order by phone for reduced shipping rates.

Orders are shipped via USPS Priority Mail with Delivery Confirmation or UPS. FedEx shipment is available; please call for rates. Balloon orders generally ship within 1-3 business days. Party supplies generally ship within 1- 7 business days. Some of our decor and specialty items can take up to 4 weeks to arrive. Shipping speed will depend on the products ordered. Due to the global import nature of many of our products, we sometimes have delays due to transportation and customs that are beyond our control. An email will be sent to confirm your order and when your package ships. We will contact you immediately if there is a problem with your order or if there is a serious delay.

Should you need a RUSH on any order, please call us at 1-678-614-6549 for shipping costs and payment instructions. Not all items are able to be rushed.

BACKORDERS: If you have ordered items that are not currently in stock and we are unable to obtain the items within a reasonable amount of time, we will contact you for instructions.

Anjelica's Boudoir does ship to APO/FPO addresses via USPS priority mail. However, we cannot guarantee delivery by a certain date due to the delays in military delivery.

Anjelica's Boudoir reserves the right to change customer selected USPS Priority Mail shipping options to USPS Parcel Post for heavy and oversized purchases.

Extra shipping costs apply for customers outside of the United States. Non-US customers, please call 1-678-614-6549 for additional shipping costs and payment instructions.

Please email anjelica@anjelicasboudoir.com if you have any questions about shipping.

REMINDER ABOUT BALLOON SHIPPING: All balloons, except those identified as pre-inflated are shipped flat (uninflated). You will need to rent a helium tank or get a local party supply or floral store to inflate balloons for you

PACKAGING NOTE: To help keep our environment clean, Anjelica's Boudoir uses recycled packaging materials for shipping when possible.

Top of Page

RETURNS:

If you would like to return any of our products*, please notify us via e-mail and include an explanation of why you would like to return the product. A Return Merchandise Authorization number will be sent to you via email. This number must accompany the returned product. Credit is subject to evaluation of the returned material by our Quality Control Department. Unless we are at fault in filling the order, all undamaged returns will be subject to a 15% restocking fee. Returns will be accepted up to 30 days from the shipment date. All material must be returned in original packaging.

* Bath, Body and Aromatherapy products cannot be refunded, returned or exchanged.

DAMAGED BALLOONS:

Mylar balloons that are not useable due to manufacturers' defects will be replaced. We cannot reimburse for return freight charges, but if you return the merchandise to us, we will replace the balloons at no additional cost to you. Mark the defect on each balloon and deflate by inserting a straw through the self-sealing valve and pushing the helium or air out of the balloon through the straw. Over-inflated balloons, improperly heat-sealed balloons and balloons deflated by 'stabbing' will not qualify as defective. Do not cut balloon stems. Single defective latex balloons cannot be replaced. However, if an entire bag of latex balloons appears defective, return the entire bag for replacement. Balloon replacement returns must be made within 30 days of purchase. Please include a brief letter explaining the defect along with your name, address, phone number and order number. Return damaged balloons to:

Anjelica Productions, LLC
Attn: Quality Control Dept.
PO Box 1363
Woodstock, GA 30188

OTHER DAMAGED MERCHANDISE:

If you notice that a package has been damaged upon arrival, you may refuse receipt of the package or return it directly to us by using the "Return to Sender" option. If you discover that items have been damaged after the package has been opened, please notify us by e-mail immediately for return and/or replacement. Please save original packing material for returns.